Showing posts with label leadership. Show all posts
Showing posts with label leadership. Show all posts

Monday, February 15, 2010


Apparently, there's a fear among many senior leaders of adopting social media within their organisations as it will lead to a loss of power. Hierarchical business structures ensure that power is always at a higher level - and the real power resides in the Boardroom. Therefore, the thinking goes, if you democratise communication, you'll democratise decision making and those who sit in the Corporate Suite will be disempowered.

Frankly, that's a right old load of tosh and misses both the benefit of connecting people across your organisation and the real truth that no business is a democracy.

I'll leave the social media analysts to argue the first point. My limited, but pragmatic, understanding is that great ideas don't just happen at the top of any organisation. Therefore, if social media provides new tools to improve organisational effectiveness; to open up conversations among communities of interest within organisations and to make better ideas travel through the right parts of the organisation quicker - involving all the right people along the way - then why should any executives fear them?

As for turning businesses into democracies - tosh and double tosh. Isn't that where great leadership comes in? Great leadership isn't command and control. It's not sitting divorced from the organisation, reading the balance sheet and declaiming what should be done.

Today, more than ever, as most organisations take the first steps to economic recovery, it's all about being at one with the heartbeat of the organisation. It's still about all the traditional stuff of understanding your market, your stakeholders and the wider business environment and charting a path to deliver success. It's about having the right strategy to thrive and the cash, processes and technology to make it happen. But it's all about PEOPLE. It's how you bring them onside, involve them in making their working world better and tap into their expertise to make a better business outcome for everyone involved in the organisation.

The nub is that you don't have to know it all or do it all: the best leaders are those who can tap into the consciousness of the organisation and make the kind of decisions that enhance engagement AND improve business performance. That's real leadership.

Social media are tools that can help that happen. So why on earth should any organisational leaders be afraid of them?

Thursday, October 16, 2008

To work with the leaders, be seen as a leader

It's easy for internal communicators - however senior we are - to tag along for the ride as second class citizens in leading our organisations. In too many, we're valued for our skill in turning the ideas of others into neat communication packages.

While the going's good, it's easy to breeze along and pick up communication awards without really trying. Yet the best communicators will come into their own now, not for their ability to craft clever messages, but by being an essential part of the leadership team, prompting, challenging and directing to help steer the organisation through to safer waters.

This week's Melcrum Source newsletter points to some of the characteristics communicators need to show if they're to be valued rather than tolerated at Board level. They're all good, and I don't question any of the points Geri Rhoades puts forward.

She opines:

  • Be courageous.
  • Be curious.
  • Point out the possibilities.
  • Be knowledgeable.
  • Listen.

I'd add a few more:

  • Be challenging - no-one in your organisation will know more about internal/organisational communication than you. Show your expertise (as long as you can justify it.). Challenge the status quo and be an effective contributor to business debates, not a scribe or a doormat.
  • Be a leader - run your own team in an exemplary way and take that leadership into the boardroom. Even if you don't have board status, act as though you do (without being arrogant). Demonstrate you've a right to be there by virtue of your skills and input - and of course back them with excellent execution. Act as an equal among function managers - they may have more resource, but are no more expert than you.
  • Be different - most boardrooms are stuffed with lawyers and accountants who 'get' the balance sheets and operate by them. Then there'll be HR people who understand the policies and the impacts...but perhaps aren't the most creative tools in the box. Sales will be figures-led, and marketing will be interested only in customer impact. Comms, in whatever form comes from a different angle. You absolutely need to know what makes the business tick and what drives its success, but you'll be best placed to talk about what drives those within the business. The tools of communication are merely a start point now. You need to have a very high level of political business knowledge and awareness of the impact of each of the drivers. But you'll earn more than grudging respect if you have mastery of what engages people to deliver those drivers.